The general conditions of use, sale and privacy policies presented here govern the use of the

website, hereafter referred to as “the Website” which Castro Inversiones

Primero de Diciembre, Sociedad Anónima, hereafter referred to as “THE COMPANY”, with

Corporate Identification number 3-101-670230 is owner of.

By means of the website, THE COMPANY provides information about

their products and offers the possibility of purchasing them. Due to the content and purpose of

the Website, each person who wants to benefit from the products must have the “Client” status

which is achieved by filling out the registration form and following the steps that THE

COMPANY informs the Client about. The Client status assumes that the person has adhered to

the version of Conditions of Use that is published on the Website at the time of use.

In any case, there are pages of the Website that are available to natural or legal persons that do

not register or begin a purchase of a product (hereafter “Users”). In this sense, the Users that

access these parts of the Website accept that they are subject to the terms and conditions that are

gathered in these General Conditions, to the extent that these can be applied to them.

THE COMPANY wants to make it known to their Clients and Users that they are addressing,

exclusively, an audience that is over 18 years of age.

CONTACT: For any type of question, inquiry, or suggestion, you can send your comments via

email to:


Cala Lodge offers lodging services in two categories or room types: Standard or Suite and the

rates are per room per night and all of them include breakfast. Cala Lodge is a rustic style hotel

that is adjacent to the Children’s Eternal Rainforest and more detailed information about services

and products available for purchase can be found on the Website. The descriptions of products

found on the Website are created based on the information provided by Castro Inversiones

Primero de Diciembre, S.A. However, the information given about each product, as well as the

photographs or videos of each one and the content on the web page of THE COMPANY, are

used on as reference and there is no guarantee that there will not be slight

differences between the photographs and the rooms. It is of the utmost importance that the client

is aware of the details of their purchase at all times.


All the product prices that are shown on the Website do not include the sales tax. These prices do

not include expenses associated with tours, activities, food, or additional people or services that

the client wants to add to their stay.


THE COMPANY informs the Client that the number of units that are available is kept up to date

with the existing units per day. In no case will THE COMPANY intentionally offer for purchase

more units than the ones available at the time. It’s important to emphasize that the reservation

system is dynamic and can be modified in minutes, including in the amount of time that a client

may take to process their reservation.

THE COMPANY will do everything possible to please all the Clients demands for products.

However, sometimes, and due to causes that are difficult for THE COMPANY to control, like

human mistakes or incidents in computer systems, it is possible that the number of rooms

available differs from the real inventory that THE COMPANY has to fulfill the Clients


Assuming that the product is no longer available after fulfilling the purchase, the Client will be

informed by email of the total or partial annulment of the purchase. The partial annulment of a

reservation due to lack of availability does not give the right to the total annulment of the order

unless this is what the Client prefers. If due to this annulment the Client wants to be reimbursed

for the annulled product then he/she needs to follow the steps stipulated under the section of

client reimbursement.


The Client commits to make the payment at the time that the order is placed. To the initial price

that is found on the Website for each of the products offered there will be an added fee

corresponding to the applicable taxes. In any case those fees will be communicated to the Client

prior to the formalization of the purchase.

The ticket or purchase confirmation that corresponds to the order of purchase will be available

and can be seen on under the section “My account”, “Reservations”.

The Client must pay the reservation amount through a credit or debit card (Visa, Mastercard,

Visa Electron and/or other analog cards) by means of PayPal and must comply with the specific

requirements that the PayPal payment type has.

The Client must notify THE COMPANY, via email or telephone, about any undue or fraudulent

fee taken from the card that was used for the purchase as soon as possible so that THE

COMPANY can handle it appropriately.


THE COMPANY has the highest possible security measures commercially available in the field.


Once the reservation has been formalized, that is to say, with the acceptance of the Conditions of

Use and the confirmation of the purchase process, THE COMPANY will always send an email

to the Client confirming the details of the purchase.


THE COMPANY will accept cancelations of reservations with the following cancellation

policies: A cancellation made up to 15 days prior to the arrival of the guest to the hotel will not

have a penalty, a cancellation made between 15 and 3 days prior to the arrival to the hotel has a

penalty of 50%, a cancellation made 3 days or less prior to the arrival of the guest to the hotel

has a penalty of 100%. To complete a cancellation the client must request it via email to THE COMPANY reserves the right of admission at their own discretion as

well as the right to annul a reservation if the client does not adhere to the Conditions accepted at

the time of the purchase.


In the event of an annulled reservation by the company or a cancelled reservation by the client,

complying with the periods of no penalty or partial penalty, a reimbursement equal to the cost of

the reserved products will take place.

THE COMPANY will transact the refund order under the same system that was used to make the

payment within 5 days of the reimbursement confirmation. The reimbursement will be applied to

the Client’s account or card depending on the card and the issuing entity. The timeline for the

reimbursement being applied is up to 7 days for debit cards and up to 30 days for credit cards.


THE COMPANY holds all rights to the content, design and source code of this web page and,

especially, including but not limited to, photographs, texts, logos, designs, brands, commercial

names and data that are included on the Website.

Users and Clients are warned that these rights are protected by the current Costa Rican and

international legislation related to intellectual and industrial property.

Likewise, and without prejudice to the former, the content of this Website are also considered an

informative program and therefore all the Costa Rican and international regulations on this

matter are also applicable.

The partial or total reproduction of this Website, or any of the content, is explicitly prohibited

without clear and written permission from THE COMPANY.

Also, any copy, reproduction, adaptation, modification, distribution, commercialization, public

communication and/or any other infraction of the current Spanish and/or international

regulations on intellectual and/or industrial property, as well as the use of the content of the

Website is totally prohibited unless there is clear and written authorization from THE


THE COMPANY informs that it does not grant implicit license or authorization over the rights

of intellectual and/or industrial property or any other right or property related to, directly or

indirectly, the content included on the Website.

The only authorization given is the utilization of the content of the web domain with informative

use or for services, as long as the source has been cited and the user is the only one held

responsible for the wrongful use of the content.


The Clients and Users are fully responsible for their conduct when they access, as they browse,

or after they have accessed the information on the Website.

As consequence of the former, Clients and Users are the only ones responsible before THE

COMPANY and third parties of:

1. The consequences that can derive from illicit use or use contrary to this document of any

content on this Website created or not by, or officially under the name of or not, THE


2. As well as the consequences that can derive from use that is contrary to the content of this

document and wrongful of the interests or rights of third parties or that can damage, disable or

deteriorate the Website or its services or prevent the normal use by other Users.

THE COMPANY reserves the right to update the content when they consider it convenient as

well as eliminate, limit or prevent temporary or permanent access to it, as well as deny access to

the Website to Clients and Users that use the content wrongfully and/or violate the conditions

that are stated in this document.

THE COMPANY informs that it does not guarantee:

1. That the access to the Website and/or the Web links will be continuous and/or free of error.

2. That the content or software that the Clients and Users access through the Website or the Web

links will not have any error, computer virus, or other elements in its content that can cause

alterations to your system or your electronic documents and folders saved on your computer

system or that cause any other type of damage.

The information contained on this Web page should be considered by Clients and Users as

informative and guiding in relation to its purpose and its effects, which is why:

THE COMPANY does not guarantee precision of the information contained on this Website and

therefore does not take responsibility for possible damage or inconvenience to the Users if there

should be any inaccuracy contained on the Website.


THE COMPANY does not take responsibility for any including but not limited to:

1. The use that the Clients and Users may give to the content of this Website or Web links, being

prohibited or permitted, that are in violation of the rights of intellectual and/or industrial property

of content from the Website or third parties.

2. Of the possible damage or harm to the Clients or Users caused by normal or abnormal

functioning of the search tools, the organization or the location of the content and/or login to the

Website and, in general, of the errors or problems generated in the development or

instrumentation of the technical elements that the Website or program facilitates the User.

3. The content that the Clients or Users access on pages via links included on the Website,

whether they are authorized or not.

4. The actions or omissions of third parties regardless of whether these third parties may be

linked to THE COMPANY via a contract.

5. The access of minors to the content included on the Website, it being the responsibility of the

parents or tutors to, exert adequate control over their child or the minor’s activities, or to install a

control tool for the use of Internet with the purpose of preventing (i) access to materials or

content not suitable for minors, and (ii) the submission of personal information without their

parents’ or tutors’ authorization.

6. Communications or dialogues that occur in debates, forums, chats, and virtual communities

that are organized through or around the Website and/or Web links, and therefore will not

respond to the possible damage or harm that individual and/or collective Clients or Users may

suffer from these communications and/or dialogues.

THE COMPANY will not be held responsible when there are/is:

1. Errors or delays in the access to the Website by the Client at the time of filling out their data

into the order form, slowness or inability of the recipient to receive the confirmation of the

reservation, or any other anomaly that can arise when these are due to problems on the Internet,

causes with unforeseen consequences, and any other unforeseeable contingency that is not in

accordance with THE COMPANY’S good intention.

2. Failures or incidents that can occur in communications, deletion, or incomplete transmissions

and therefore there is no guarantee that the Website will be operating constantly.

3. Errors or damage caused to the Website by a User’s inefficient or malicious use.

4. Non-functionality or problems with the email that has been provided by the Client to receive

the reservation confirmation.

5. In any of these events, THE COMPANY commits to solving the problems that may arise and

to provide the Client with the assistance needed to arrive at a solution for the incident promptly

and successfully.

6. Also, THE COMPANY has the right to perform, during a defined period of time, promotional

campaigns to encourage the registry of new members to their service. THE COMPANY reserves

the right to modify the conditions of implementation of their promotions, extend them if they

communicate it appropriately, and proceed to exclude any participant in the promotion if they

have detected any anomaly, abuse or unethical behavior during their participation.


The Clients and Users are committed to browse the Website and use the content in good faith

and we inform you that any existing form on the Website or the referral of

an email to any of our inboxes implies the acceptance of this privacy policy as well as the

authorization of THE COMPANY to use the personal information that has been given to it and

which will be incorporated into a file whose ownership is THE COMPANY.

The Client’s data shall be used to send via email the sales that have been made by THE


For a simple visit to the Website the Users will not provide any personal information and will not

be obligated to do so.

THE COMPANY commits to keeping maximum confidentiality and privacy regarding the

information that has been provided and to utilize it only for the stated purposes.

THE COMPANY assumes that the information has been introduced by the holder or by another

person authorized by the holder as well as that it is correct and accurate.

It is the Client’s responsibility to update their information. At any time the Client has the right to

access, rectify, cancel and oppose all the personal information included in the different release

forms. To modify or update your personal information, the Client must access the section “My

Account” on the website

Therefore the Client is responsible for the truthfulness of the information and THE COMPANY

will not be held responsible for the inaccuracy of the Client’s personal information. In

accordance with the current legislation in the field of data protection, THE COMPANY has

adopted the security levels adequate for the information provided by the Client and, in addition,

has installed all the resources and measures within its reach to avoid the loss, wrongful use,

alteration, non-authorized access, and removal of the information.


In the event that any clause in the present Conditions of Use is declared null, the other clauses

shall remain valid and shall be interpreted taking into account the different parties wishes and the

main purpose of these Conditions of Use.

THE COMPANY will be able to not exercise a right or power conferred in this document and

this does not imply in any case the waiver of the document unless express recognition has been

made on behalf of THE COMPANY or prescription of the action that corresponds in each case.


The company reserves the right to modify at any time the presentation and configuration of the

Website as well as the present General Conditions. Thus, THE COMPANY recommends that the

Client reads this document carefully every time that they access the Website. Clients and Users

will always have access to these Terms and Conditions in a visible place, freely accessible for

consultation if wanted. In any case, the acceptance of the Conditions of Use will be a previous

and essential step to the purchase of any product available through the Website.


The present Conditions of Use are governed by the Costa Rican legislature applicable to the

field. To resolve any controversy or conflict that derives from the present Conditions of Use all

parties are under the jurisdiction of the court in the city of San José, Costa Rica, unless the law

imposes another jurisdiction.